Innovative decision support for IT service management
نویسندگان
چکیده
منابع مشابه
Decision support systems for IT service management
Group-based Decision and Knowledge Support Systems have the potential to assist Information Technology Service Managers make sound decisions. We use narrative enquiry and reflective processes to review two recent projects that designed decision support tools for IT Service Management. The Software Mediated Process Assessment project includes a group decision support system to enable the selecti...
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ژورنال
عنوان ژورنال: Journal of Decision Systems
سال: 2016
ISSN: 1246-0125,2116-7052
DOI: 10.1080/12460125.2016.1187424